Privacy policy

This is the official website of the City of Antwerp. The City of Antwerp is responsible for the contents of this website. The City of Antwerp is not liable for the limitations of the internet itself. The coordination lies with the business and city marketing unit. The city commits itself to offering the information as correctly, up-to-date and relevant as possible.

If you encounter errors or outdated information, please let us know via ( You can also contact this address for suggestions, improvements, comments or complaints.

Furthermore, the city is not responsible for the content on other websites with which may be linked or from which it may be referred to.

The city takes all necessary precautions to protect this website from viruses, intentionally incorrectly used computer code, or other malicious actions that could damage your computer system. The city cannot take responsibility in case of loss of data or damage to your computer system through use of elements of this website. Any attempt to crack this website, infect it with viruses or any other malicious intent is considered a crime by the city. The city will file a complaint for each infringement.


Given the focus of the city on digital communication, this site is accessible to as many users as possible. Under the heading, “e-inclusion”, the city has taken a number of initiatives to ensure this accessibility.


The website contains hyper(text) links to other websites that are completely independent from this website. The City of Antwerp does not guarantee the accuracy, completeness or authenticity of the information contained in such hyper(text) links or any external website. Any and all use is at your own risk.

Open data and copyright

The city is the owner of all the information on this site, including trademarks and logos. The reuse of text is permitted under the terms and conditions as described in Article 4 of the Flemish free open data license, which also applies to the city (see This article states that reuse is possible, provided the source is mentioned. For the use, distribution and/or reproduction of photo or video material and graphic representations, prior written permission must be requested.

Why a privacy policy?

The City of Antwerp considers the protection of your privacy to be important. The privacy policy offers insight into how the city processes your data.

Protection of your data

Naturally, the city takes all necessary precautions to ensure the best possible protection of your data. Furthermore, the city does not share or provide your information with or to other organisations or bodies unless we are legally obliged to do so.

Have you noticed fraud or hacking concerning personal data stored by the city? Or did you see that the data has been illegally distributed anywhere? Please contact the urban contact centre.

Privacy principles

The principles that form the basis of the urban digital strategy are also applied by the city in its privacy policy:

- the user takes centre stage: you, as a user, remain the owner of your data. If you do not want the city to use your data or link information, you can state that at any time. If you want to enjoy certain services, however, it is inevitable that the city will request data. The data that is required will then be used in the context of delivering a better service; of course, subject to compliance with the relevant legal standards;
- the city wants to communicate with you in the most personal way possible: if the city requires data, it is simply to be able to offer you an efficient and personal user experience. Personalised communication makes the information more relevant to you. For example, if the city knows your age or interests, the city can provide you with more specific information via your preferred method, for example, via email, text message or notification;
- everything is connected: surfing habits, preferences, all are sources of interesting data, data that can improve the efficiency and relevance of urban services and communication. By combining these, your ease of use increases. But it is your choice whether you want all this information to be linked;
- digital is transparent: the city uses your data transparently and will tell you when and why certain data will be used. According to regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of Personal Data and on the free movement of such data and repealing Directive 95/46/EC, you have a right to communication or improvement of your data. You can exercise these rights by contacting us via You also have the right to submit a complaint to the supervisory authority, in particular the Gegevensbeschermingsautoriteit [Data Protection Authority], if you believe your data are processed in an erroneous manner.

More information about the federal Data Protection Authority, the privacywet [Privacy Act] and the Algemene Verordening Gegevensbescherming [General Data Protection Regulation] can be found at

Privacy and e-counter

The information you have shared and that has been obtained from you is processed by the City of Antwerp, Grote Markt 1, 2000 Antwerp in cooperation with the urban data protection officer, Ms Anne Baré (

Official documents, requested via the e-counter, will only be provided if your identity and relationship to the parties involved can be determined in accordance with the law of 30 July 2018 concerning the protection of natural persons with regard to the processing of personal data.

We collect your data - including personal data - for various reasons, as outlined below.

The personal data transferred to the City of Antwerp are such data that you have provided us voluntarily as a result of browsing our website, or filling out forms/newsletters on the website or via the app or social networks related to the City of Antwerp. This mainly concerns the following data:

• identification data (name, first name, marital status, email address, date of birth and (delivery) address);
• the communications exchanged between Users and the City of Antwerp;
• the type of domain with which you connect to our website;
• the IP address linked to you;
• the date and time you accessed our website;

• location data, or other data pertaining to communication;

• the pages you visit on our website;

• the type of browser, platform and/or operating system you use;

• the search browser and keywords you use to find the website;

• your navigation preferences;

• any other information you have communicated to us.

Why do we collect your personal data?

The main reason we collect personal data is to provide the Offer; to collect the personal data of Users in one or more automatic files in order to analyse, modify and improve the content of the Site, to conduct internal statistical surveys and market studies, as well as to apply various statistical systems and studies; to allow the User to receive messages and manage his/her account from various devices (computer, tablet, smartphone, etc.); to detect and prevent fraud or other similar, illegal practices; to check credit cards and other payment cards; to answer requests for information; possibly for marketing campaigns and offers proposed by the City of Antwerp to those Users who have subscribed to the Newsletter; to provide Users with information about developments and the operation of the Site; to pass on the personal data of visitors to our stand to any partners present at said stand; and for any and all other purposes for which the User would have given explicit approval to the City of Antwerp.

Finally, your data also enables us to improve and facilitate navigation on our Website. The legal grounds that form the basis for the processing of your data are listed in the Privacy Policy.

Is your personal data safe?

We attach great importance to protecting the privacy of our users/customers. We maintain a strict privacy policy, and take all appropriate measures to ensure our servers prevent, as far as possible, unauthorised leaks, destruction, loss, disclosure, use, access or modification of data.

For how long is your personal data retained?

We retain your data only for the length of time required to achieve the desired objectives. Once this objective has been achieved, we remove them.

What are your rights and how can you exercise them?

You can request to correct, remove, check, transfer or to view your personal data at any time; you can also oppose the use and request the restriction of the processing of your data at any time. For this, you simply send an email to the following address: We will then do everything in our power to do what is necessary as quickly as possible.

Who has access to your personal data?

Our employees and processors have access to your data, but only to the extent necessary to achieve the purpose of the processing. Each of them is subject to a strict confidentiality obligation.

Will your data be transferred abroad?

We only pass your data on to a non-EU country if it offers a level of protection equivalent to that of the country where you live (for more information, see:

How can you receive our advertising?

With your permission, or based on our legitimate interest laid down in our contractual relations in particular, we will sign you up for our newsletter and offer you other similar products or services that may interest you. You can unsubscribe at any time and withdraw your consent to such communication by sending an email to the following address:

What happens in the event of a dispute?

No one benefits from long court proceedings. In the event of a dispute, we commit to promote dialogue and openness in search of an amicable solution. You can also contact the Data Protection Authority.

Frequently asked questions about the project

The city wants to be as clear and transparent as possible about the research and plans of the monument. Frequently asked questions about this project are listed in the FAQ section on this site

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Search through the current list

During the research phase of the Namur project, you can search the provisional list of fatalities here. To find a victim, you can enter surname, first name or year of birth.

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